Optimising Philippines Outsourcing

We work with you to plan, build and manage dedicated teams in the Philippines, that are an extension, not a separate part of your organisation.

We provide onshore support in Australia, New Zealand, the United Kingdom, Europe and North America.

Benefits of optiBPO

optiBPO provides a unique service offering, in delivering BPO as a managed service, where the team are an extension of your onshore team, not a separate part. This includes:

We establish

We help manage a seamless transition of your roll out, providing the necessary framework including recruitment, HR, payroll and IT

You retain full control

Resources will always work under your direction and are dedicated to your organisation. optiBPO ensures attendance and workflow supervision on site on your behalf

We know the Philippines

We have established the necessary structures including state-of-the-art offices and IT infrastructure, and provide the necessary legal, tax, compliance and insurance frameworks

You can start small

The ability to start small, manage the risk, prove the benefit, and then extend

We are experts

We provide onshore consulting support, that will help you define your strategy, and manage the transition. This includes business process subject matter expertise, to get you BPO ready

Our pricing is transparent and straightforward

All costs are invoiced locally in your preferred currency and tax invoices are provided (there are no offshore payments)

optiBPO model

We work directly with our clients to ensure your business processes, tools and systems are BPO ready. Your dedicated team members will be supported to ensure they can be effective contributors from day one.

optiBPO approach

You can choose the level of transition support depending on your requirements, capability, and bandwidth. We manage your outsourcing risk, by starting small, clearly defining scope, proving the concept, building confidence, and then extending. At each stage, there are reviews and checkpoints to ensure there are no disruptions to your operations.



  • Assessment
  • Cost/Benefit
  • Implementation plan

Design & Build

Design & Build

  • Processes
  • Policies
  • Work instructions



  • Job description
  • Interviews
  • Offers

Transition & Go live

Transition & Go live

  • Setup systems
  • Train resources
  • Transition

Monitor & Extend

Monitor & Extend

  • Performance report
  • Extend

optimising procedural documentation

Documenting procedures is important to get you BPO ready, but important often loses out to urgent. optidocs is the easy way to rapidly and cost effectively build Standard Operating Procedures for your business.
To learn more visit www.opti-docs.com