How we work

After an initial honeymoon period, many offshore operations "hit the wall", as reality sets in and design flaws in processes and systems are uncovered. We manage that risk by starting small (often even just a single person), clearly defining scope, proving the concept, building confidence and then extending.

Supported by optiBPO

Recruiting the right people

In consultation with you, optiBPO will assist you to recruit and engage suitably qualified staff that will be a natural extension of your team.

Providing first grade offices

Your team will work out of our first grade offices in the Philippines, working your chosen business hours.

Ensuring time & attendance

We will provide time & attendance monitoring, and work floor supervision, and will report on the performance of your team.

Ensuring compliance & providing for staff

All local employee taxes are managed by us and your team will be provided the necessary health and life insurance under our group policy.

Managing individual and team performance

We will work with you to manage the performance of your team, ensuring they are engaged. This includes performance reporting to you and feedback to the employee, incentive structures and engagement initiatives (which we fund), as well as disciplinary measures when necessary.

Provisioning of technology

We will provide a computer, high speed internet connectivity, VOIP phone (with a local number for you to call them on), fax, printer and scanner. Additional systems can be provided as required.

Managing payroll & benefits

We will manage all payroll and benefits, including employee and employer benefits. These costs will be completely transparent to you.