Hit the Wall of Outsourcing

We clearly define scope, provide the right concept, build confidence and the extending.

optiBPO offshoring value map

The optiBPO value map helps organisations think about their growth
drivers, and where and how an offshore team can support them. Opportunities
exist across the value map to rapidly build teams that save cost, drive growth, create
success, and enable new services to be delivered that are not justified onshore.
  1. Value
    1. Revenue
      1. Get New Customer
        1. Lead Generation
        2. Business Development
        3. Sales Support
      2. Retain Current Customers
        1. Account Management
    2. Service Delivery
      1. Enhance Marketing & Creativity
        1. Marketing Administration
        2. Design and Print
      2. Create New Products & Services
        1. Develop
        2. Test
      3. Manage Customer Expectations
        1. Customer Service
        2. Order Fulfillment
    3. Asset Efficiency
      1. Optimise Inventory
        1. Purchasing
        2. Logistics
      2. Manage Working Capital
        1. Accounts Payable
        2. Accounts Receivable
    4. Manage Expectations
      1. Ensure Integrity
        1. Accounting
        2. Contract Administration
      2. Provide Enabling Technology
        1. Develop
        2. Support
      3. Manage Human Resources
        1. HR Administration
  • Engineering
  • Drafting
  • Estimating
  • Production Scheduling
  • Annotation
  • Transcription
  • Database Management
  • Virtual Assistants
  • Research
  • Business Intelligence