Many firms have begun leveraging their customer service team from being a “cost center” into a “profit center”, by building a level of sales skills within the team.
About Jamie McBrien
This author has yet to write their bio.Meanwhile lets just say that we are proud Jamie McBrien contributed a whooping 14 entries.
Entries by Jamie McBrien
Today, many organisations are turning to outsourcing as a way to deliver more, due to the opportunity to not only reduce cost, but to extend business hours and leverage capability.
Standard operating procedures (SOPs) are powerful documents that help drive quality and consistency across your business processes.
SMEs find that by embracing outsourcing, key business functions are being managed and delivered far more effectively and efficiently.
SOPs are essential but often the last thing organisations have time to do. optidocs is the easy way to rapidly and cost effectively build SOPs.
To create success in outsourcing, it is critical to understand what offshore model will work best for you. Here are four main offshoring models to look at.
Growing a successful offshore team is difficult to do without the proper guidance, advice and support from onshore leaders. You need to make sure that you have the right level of onshore support and work with a high-performing outsourcing company to secure your company’s growth.
There are lots of locations people are offshoring to but for me, the big three are Manila, Clark, and Cebu. Out of those three, the two locations that I like to focus on are Manila and Clark. Manila is the capital of the Philippines.
optiBPO has helped many businesses in Australia, New Zealand, Europe and North America successfully offshore operations. Interestingly, some businesses don’t have procedural documentation in place, but optiBPO’s new affiliate company optidocs can help with that.
We work with you to plan, build, and manage dedicated teams in the Philippines that are an extension not a separate part of your organisation.