This infographic will illustrate and discuss what BPO is, its different types, benefits, trends, statistics, and some helpful tips for choosing the right outsourcing partner.
About Jamie McBrien
Jamie co-founded optiBPO in 2008, and has over 25 years’ experience in organisational transformation, shared services and outsourcing. He has worked with over 100 companies in the past 5 years to offshore a range of business operations to the Philippines. Jamie has a strong track record of building high performing outsourced teams.
Entries by Jamie McBrien
Outsourcing accounting and finance services remain strong and continues to be a cost-effective, attractive, and valuable alternative to onshore resources.
Many businesses around the globe are taking advantage of building an offshore customer account management team to drive profitable sales growth.
Hiring an offshore sales team is not necessarily about saving cost, but more about fueling business growth. This video will provide you tips on how to make the most out of your sales team offshore.
Many firms have begun leveraging their customer service team from being a “cost center” into a “profit center”, by building a level of sales skills within the team.
Today, many organisations are turning to outsourcing as a way to deliver more, due to the opportunity to not only reduce cost, but to extend business hours and leverage capability.
Standard operating procedures (SOPs) are powerful documents that help drive quality and consistency across your business processes.
SMEs find that by embracing outsourcing, key business functions are being managed and delivered far more effectively and efficiently.
SOPs are essential but often the last thing organisations have time to do. optidocs is the easy way to rapidly and cost effectively build SOPs.
We work with you to plan, build, and manage dedicated teams in the Philippines that are an extension not a separate part of your organisation.