Configuration Analyst (EMEA)

Job Category: IT Developer
Job Location: Clark, Pampanga

Want a job where you love what you do? Land this amazing job opportunity for a Configuration Analyst and work with highly skilled professionals here in the Philippines!

Why you will love working with this Client?

Our client is an Australian software company with a global presence working in incident management and response.  They have had a Philippines team for a number of years now, and their continuous growth has created more opportunities.  Joining this company will open greater opportunities for your career. Apply now!

Location / Shift

Clark Office, Morning Shift

NOTE: You must be willing to work in the office in the above office location to apply for this position

Job Description

The purpose of the Configuration Analyst role is to review the different options within any software product and determine the best way to modify the software to meet user needs. This includes monitoring and troubleshooting when necessary, of the product. Typically, the analyst works closely with the onshore team of Implementation Consultants.

Roles and responsibilities:

  • Work with onshore Implementation Consultants to configure client software in accordance with project deliverables and user requirements
  • ● Monitor and troubleshoot common and daily tasks and events as well as changes
  • ● Write internal knowledge base and customer service materials.
  • ● Reproduce, test, resolve and document software bugs, defects and problems
  • ● Examine and evaluate current systems to identify needed updates or adjustments to the system.
  • ● Validate changes by testing programs.
  • ● Train users on the new operation systems and provide support.
  • ● Stay up to date with current technologies and technical developments


  • Bachelor’s IT degree or higher in a relevant field
  • ● Experience with software configuration role
  • ● Experience with Atlassian Suite
  • ● Experience in Oracle/EAP/SAP
  • ● Background in Web development is an advantage
  • ● With good English communication skills
  • ● Candidate must be willing to work in UCT or CET time zones.

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.

Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.


Apply for this position

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