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CSR – Customer Support

Job Category: Customer Service
Job Location: Clark, Pampanga

Explore your skills even more by being part of a growing Australian-based team here in the Philippines! If you are looking for a new job opportunity, apply now for this role! 

Why you will love working with this Client?

Our client is a company based in Australia that specialises and supplies signages and safety products for public places. This client has a growing team in the Philippines and is looking for a goal-driven professional like you. Join them now! 

Location / Shift

Clark Office, Morning Shift 

NOTE: You must be willing to work in the office in the above office location to apply for this position

Job Description

The Customer Service we are looking for will help customers with complaints and questions and give them information about products and services, take orders, and process returns. 

Other responsibilities of the role include: 

  • Provide excellent and easy to understand support via various support channels (email,phone, chat platforms) 
  • ● Identify potential issues and work with both product and support teams to get resolved 
  • ● Communicating resolutions clearly, effectively and efficiently to clients 
  • ● Identifying and taking ownership of problems, concerns or issues with a customer and working with the customer to mitigate or resolve 

 Qualifications

  • Enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem 
  • ● Excellent customer service relationship skills 
  • ● Strong empathy and ability to understand the customer 
  • ● Team player, great work ethic and ability to work in a high paced environment 
  • ● Excellent verbal and written English communication skills 
  • ● Highly organised and attention to detail 
  • ● Experienced with MS Office including Word, Excel, and Outlook 
  • ● Experience working with Western companies (preferred) 
  • ● Bachelor degree preferably Business Administration 
  • ● 1 – 2 years’ experience in Customer Support role 

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.

Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.

Apply for this position

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