Customer Care Officer

Job Category: Customer Service
Job Location: Clark, Pampanga

Explore your skills even more by being part of a growing Australian-based team here in the Philippines! If you are looking for a new job opportunity, apply now for this role!

Why you will love working with this Client?

This client is a long-standing company in Australia that provides a high-end design and supply of architectural hardware. Alongside exceptional customer service, our client is the professional’s take away of architectural door handle suppliers. This is an exciting opportunity for you to join a business that is experiencing significant growth!

Location / Shift

Clark Office, Morning Shift

NOTE: You must be willing to work in the office in the above office location to apply for this position

Job Description

The Customer Care Officer we are looking for will have to identify and take ownership of problems, concerns or issues with a customer and working with the customer to mitigate or resolve. You will also be communicating resolutions clearly, effectively and efficiently to clients.

Other responsibilities:

  • ● Responding to customer queries
  • ● Resolving customer issues
  • ● Order processing backup
  • ● Answering inbound phone calls
  • ● Making outbound customer service related phone calls


  • Excellent English is imperative
  • ● Good computer literacy, MS Office experience preferred
  • ● Customer service oriented 
  • ● Enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem
  • ● Strong empathy and ability to understand the customer

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.

Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.


Apply for this position

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