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Customer Service Advisor

Job Category: Customer Service
Job Location: Angeles, Pampanga

Grow your skills by being part of a growing UK team based here in the Philippines! If you are looking for a new job opportunity, apply now for this role!   

Why you will love working with this Client?

This client is a company that has provided safety expertise and innovative workwear and equipment for more than decades. They are looking to extend their growth in the Philippines. Join their amazing team of professionals now! 

Location / Shift

Angeles Office, Mid Shift 

NOTE: You must be willing to work in the office in the above office location to apply for this position

Job Description

As a Customer Service Advisor, you are responsible for helping customers with complaints and questions, giving them information about products and services, taking orders, and processing returns. 

Roles and responsibilities: 

  • ● Provide excellent and easy to understand support via various support channels (email, phone, chat platforms)
  • ● Identify potential issues and work with both product and support teams to get them resolved 
  • ● Communicate resolutions clearly, effectively, and efficiently to different stakeholders 
  • ● Identify and take ownership of problems, concerns or issues with customers and work with the customers to mitigate or resolve
  • Receive, prioritize, process, and identify incoming orders according to the sales policy and customer requirements

Qualifications

  • ● Enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem
  • ● Excellent customer service relationship skills 
  • ● Strong empathy and ability to understand the customer 
  • ● Team player, great work ethic, and ability to work in a high-paced environment 
  • ● Excellent verbal and written English communication skills 
  • ● Highly organised and attention to detail 
  • ● Experienced with MS Office including Word, Excel, and Outlook 
  • ● Experience working with Western companies (preferred) 

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.

Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.

Apply for this position

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