Project Support Officer

Job Category: Administration or Drafting/Estimator
Job Location: Clark, Pampanga

Explore and grow your skills by being part of a growing Australian-based team here in the Philippines! If you are looking for a new job opportunity, apply now for this role! 

Why you will love working with this Client?

The client is a long-standing West Australian company who specializes in pumping, treatment, and storage systems with offices across all major states in Australia. The client has an existing team in the Philippines and currently have an exciting opportunity available for pro-active and highly motivated individuals to be part of this high performing team. 

Location / Shift

Clark Office, Morning Shift 

NOTE: You must be willing to work in the office in the above office location to apply for this position

Job Description

The Project Support Officer/Assistant who will be reporting to the Operations Manager will achieve operational excellence in assisting projects and operations through effective communication and liaison between external and internal stakeholders as well as appropriate suppliers. The Project Support Officer will ensure the delivery of products in full, on time and within budget. 

You will be responsible for helping to achieve project outcomes, delivery in full on time (DIFOT), control of and minimising associated project costs by the coordination of projects associated with pump design, manufacture and delivery. As well as compliance of quality processes, procedures, efficiency, accuracy and promptness of work outputs and assisting other team members to achieve work output targets, whilst ensuring their own safety and that of staff, contractors, agency personnel and visitors within clients’ sites. 

The Project Support Officer can create purchase orders associated with their projects whilst observing budget restraints. The Project Support Officer has the authority to use initiative, however, must consult with the appropriate personnel and production personnel when considering making changes to processes and procedures. 

The Project Support Officer is accountable for project outcomes, their safety and the safety of others, behaviour, conduct, quality and efficiency. The Project Support Officers jurisdictional area is within the Operations Office, production facilities, and client sites and at times may assist with other departments as required. All workers will adhere to safety requirements as detailed in policies and procedures, taking all reasonable measures to maintain safe working behaviours. 

Compliance Expectations: 

  • Respond to staff emails and client’s emails and phone calls within one working day or earlier. 
  • ● Work as a team player, turning to others to assist if unsure of what to do or becoming overloaded. 
  • ● Manage time in an effective manner, ensuring all milestone and deadline targets are met. 
  • ● Maintaining strict confidentiality, both staff and client’s. 
  • ● Adhering the policies and procedures. 
  • ● Follow instructions given (primarily from immediate supervisor) and carry out tasks set according to the priority

Tasks & Responsibilities: 


  • ● High visibility clothing/vest worn whilst in or moving about the production, warehouse and yard areas 
  • ● Safety standards are met and satisfied as detailed in WHS Manual 
  • ● Safety risks are identified and reported 
  • ● Safe work practices are established 
  • ● Safety performance is measured by LTI’s, near miss and correct documentation and briefs being delivered to the appropriate personnel or contractor

Project Coordination 

  • ● Oversee, organise, liaise and report on the projects progress, to various department managers, sales person and client 
  • ● Create timelines for projects 
  • ● Coordinate and liaise with staff and clients 
  • ● Coordinate pump commissioning with o Sales department 
  • ● Contact customers to arrange service bookings
    • ◦ Clients 
      • – With the client, discuss safety requirements on site and organise any Personal Protective Equipment (PPE) and Job Safety Analysis (JSA’s) if required
  • Coordinate documentation including 
    • ◦ Create the necessary paperwork – i.e. preparation of work orders 
    • ◦ Quality Assurance (QA) 
    • ◦ Manufacturers Data Report (MDR) 
    • ◦ Inspection & Test Plans (ITP) 
    • ◦ Manuals
  • Coordinate drawings including 
    • ◦ Mechanical o Electrical 
    • ◦ Piping and Instrumentation Diagrams (P&ID) 
  • Monitor stock levels through reports 
    • ◦ All non-stock project 
    • ◦ Nonstock components 
    • ◦ Imported stock 
  • ● Order stock required for project 
  • ● Assist production managers with scheduling of projects 
  • ● Process material BOM’s and coordinate picking times with the warehouse 

Purchasing Support 

  • ● Project specific purchase order generation and occasional product sourcing 
  • ● Liaise with suppliers and follow up urgent project purchase orders to reduce delays 

Operational Tasks 

  • ● Create work orders 
  • ● At the completion of job check against work order to ensure it is complete 
  • ● Create a non-standard Operations Maintenance Manual (OMM) for clients 


  • ● Liaising with clients and suppliers whilst representing the client in a professional manner 
  • ● Providing feedback to departments and direct manager 
  • ● Emails and telephone calls are acknowledged within 1 business day or earlier 


  • ● Actual GP% per line item on every project 
  • ● DIFOT per line item on every project 


  • MS Excel Intermediate skills 
  • ● MS PowerPoint Basic skills 
  • ● MS Word Intermediate skills 
  • ● MS Outlook Intermediate skills 
  • ● AutoCAD Intermediate skills (Optional) 
  • ● PDF editor (Nitro PDF or Adobe Acrobat) (Optional) 
  • ● Completion of secondary school 
  • ● Completion of Mechanical or Electrical Engineering qualification 
  • ● Mechanical or Electrical engineering background or similar 
  • ● Strong interpersonal skills and an ability to successfully communicate and liaise with people at all levels, both internal and external 
  • ● Demonstrated organisational skills with the ability to use initiative and prioritise effectively. 
  • ● High level of accuracy and attention to detail 
  • ● High level of customer service 
  • ● Previous experience in the manufacturing industry 
  • ● Previous project administration experience 
  • ● Previous experience in a Document Control environment 

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.

Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.

Apply for this position

Allowed Type(s): .pdf