Move your mouse over the strategic drivers of Revenue, Service Delivery, Asset Efficiency or Manage Expectations to reveal some ideas
of where our clients are creating value with their offshore team.
of where our clients are creating value with their offshore team.
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Value
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Revenue
Revenue
- Boost lead generation through additional research, data mining, and opportunity review
- Transform sales processes to push support tasks offshore (e.g. CRM updates, follow up)
- Strengthen account management through additional customer engagement
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Get New Customer
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Lead Generation
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Business Development
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Sales Support
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Retain Current Customers
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Account Management
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Service Delivery
Service Delivery
- Sharpen digital marketing through content creation and social media management
- Extend customer service through increased hours, and greater bandwidth
- Enhance order processing through improved efficiency and responsiveness
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Enhance Marketing & Creativity
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Marketing Administration
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Design and Print
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Create New Products & Services
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Develop
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Test
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Manage Customer Expectations
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Customer Service
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Order Fulfillment
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Asset Efficiency
Asset Efficiency
- Streamline Purchasing and Logistics through improved efficiency, and enhanced monitoring
- Improve transactional processing, including Accounts Payable, through improved efficiency
- Increase cash collections, through enhanced Accounts Receivable
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Optimise Inventory
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Purchasing
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Logistics
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Manage Working Capital
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Accounts Payable
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Accounts Receivable
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Manage Expectations
Manage Expectations
- Gain additional business insights through enhanced Accounting (e.g. reporting, forecasting, cashflow)
- Increase Technology Support through increased hours and greater bandwidth
- Enhance HR Administration through improved efficiency
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Ensure Integrity
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Accounting
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Contract Administration
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Provide Enabling Technology
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Develop
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Support
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Manage Human Resources
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HR Administration
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Engineering
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Drafting
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Estimating
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Production Scheduling
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Annotation
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Transcription
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Database Management
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Virtual Assistants
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Research
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Business Intelligence