Are you an experienced Customer Service Administrator? Looking for a new career opportunity with great perks and benefits? Today is the day to land a job that you love while working with a UK-based team! What are you waiting for? Apply now!
Why will you love working with this Client?
Our client is a company based in the UK, RLT Group is a wholesaler lighting product. Looking to start an exciting new career? Join their team of professionals in the Philippines!
Location / Shift
Mabalacat Office, Mid Shift
NOTE: You must be willing to work in the office in the above office location to apply for this position
Job Overview
As a Customer Experience Administrator, you’ll join our high-performing Customer Service team, where making life easier for clients is our top priority. You’ll wear two hats – driving innovation in customer service for our clients as well as efficient order processing, accurate quoting, and maintaining strong communication with customers and suppliers. We’re looking for someone with a “can-do” attitude and a passion for exceeding customer expectations.
Requirements:
●Champion Customer Success: Be a pillar of our customer service team, upholding our core values (energy, integrity, innovation, teamwork) to deliver exceptional service at every touchpoint.
●Exceed Customer Expectations: Develop and implement strategies that put customers first, consistently exceeding their expectations and driving satisfaction.
●Integrity in Every Interaction: Uphold the highest standards of diligence and integrity while handling customer enquiries, complaints, and escalations, ensuring accurate understanding is applied.
●Order Processing Excellence: Handle customer orders promptly and accurately, ensuring all details are correct and deadlines are met.
●Quick & Accurate Quoting: Prepare and send quotations efficiently, ensuring pricing and product details are correct and competitive.
●Optimise Customer Processes: Identify innovative solutions to streamline order processing, quote generation, and returns management, boosting efficiency and effectiveness.
●Streamline Returns and Collections: Manage returns and chargeable collections efficiently, implementing improvements to optimise the process.
●Foster a Collaborative Spirit: Create a positive and supportive team environment where teamwork and a “can-do” attitude thrive.
●Support Sales and Reporting: Identify opportunities to generate additional sales and revenue for existing clients, leveraging your knowledge and understanding of their needs. You’ll proactively research and recommend products or services that complement their current purchases and help them achieve their goals.
Skills/Attributes Required:
●Fluent in English, reading, writing, and speaking.
●Demonstrate a proven track record of success in a customer service role.
●Experience within an electrical wholesaler, or hands-on experience in electrical engineering or facilities management, is a strong plus.
●Thrive in a fast-paced environment, showcasing exceptional organisational and multitasking skills with meticulous attention to detail.
●Possess excellent communication and interpersonal skills, ensuring clear and engaging interactions with both customers and colleagues.
●Maintain an innovative mindset, proactively seeking solutions to optimise customer service processes and enhance overall experience.
●Exude a positive attitude and a strong commitment to maintaining a collaborative and supportive team environment.
●Demonstrate proficiency in Microsoft Office programs. Prior experience with Sage50 and HubSpot is highly desirable
Why join optiBPO?
optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.
Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.
