Service offering

After an initial honeymoon period, many offshore operations "hit the wall", as reality sets in and design flaws in
processes and systems are uncovered. We manage that risk by starting small, clearly defining scope, proving the
concept, building confidence and then extending

SERVICE OFFERING

HOW WE WORK

optiBPO provides a unique service offering, in delivering BPO as a managed service, where the team are an extension of your onshore team not a separate part. This includes:

We manage the transition

We help manage a seamless transition of your rollout, providing the necessary framework including recruitment, HR, payroll, and IT

You retain full control

Resources will work under your direction and are dedicated to your organisation. We manage attendance and workflow supervision

We know the Philippines

We have established structures including first grade offices, IT infrastructure, and provide legal, tax and compliance

You can start small

We have established structures including first grade offices, IT infrastructure, and provide legal, tax and compliance

We are BPO experts

We provide onshore consulting support that will help you define your strategy, and manage the transition to get you BPO ready

Our pricing is transparent & straighforward

All costs are invoiced locally in your preferred currency and tax invoices are provided with no offshore payments

optiBPO MODEL

We work directly with you to ensure your business processes, tools, and systems are BPO ready. Your dedicated team members will be supported to ensure they can be effective contributors from day one.

WHY optiBPO

WE ESTABLISH

We do all the heavy lifting for you from recruiting to managing legal, HR, and compliance aspects of being in the Philippines

RECRUITING RIGHT

In consulting with you, optiBPO will assist to recruit and engage suitably qualified staff that will be a natural extension of your team

TRANSPARENT PRICING

There are no hidden extras. All costs are invoiced in your preferred currency and tax invoices are provided

PERFORMANCE MANAGEMENT

We will work with you to manage the performance of your team, ensuring they remain engaged

FIRST-GRADE OFFICES

Your team works from our first-grade offices to your chosen hours supported by a team of HR & IT specialists ensuring everything runs smoothly

RETENTION IS KEY

We have among the highest retention rates because we take care of your team and focus on creating an enviable work environment

LOW RISK

We start small, proving the concept before extending the team. There is minimal risk or financial obligation

ONGOING SUPPORT

Western team who are your single point of contact onshore to ensure your offshore success