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optiBPO has 8 ideas on how you can create business value through offshoring

Eight Offshoring Ideas

IDEA 2 OF 8 | TRANSFORM SALES PROCESSES

OUTSOURCED SALES SUPPORT AND HOW DOES IT WORK

Outsourcing sales support provides the administration and follow-up such that your onshore sales can spend more time speaking to customers. Building an outsourced sales and marketing team in the Philippines allows you to improve your sales operations—improved sales administration, quoting, and follow up that will drive more sales.

Ready to take your business to the next level? Contact us to know more or click on the link below to view a standard job description for outsourced sales support roles.

Do you need assistance in outsourcing sales support?

Contact us

SALES ROLES THAT CLIENTS ARE OFFSHORING

An outsourced sales may perform a variety of tasks, such as:

TELESALES

Contact your existing and potential customers to promote offers, and process purchases or requests accordingly

INSIDE SALES

Source new sales opportunities for your business through different channels including email, outbound, and lead follow up

BUSINESS DEVELOPMENT

Take the lead in managing your existing pipeline to create and nurture opportunities and partnerships

SALES SUPPORT

Assist in maintaining and updating your database with customer details, enabling your sales team to execute more efficiently

SALES HEAD

Manage the sales team and develop a business plan that covers sales, revenue, and expense controls

SALES ANALYST

Track and analyse sales statistics based on key quantitative metrics and make recommendations to help boost sales

WHY OUTSOURCE YOUR SALES TEAM

Here are some of the benefits and results you can get by outsourcing sales and marketing:

OPTIMISE SALES DATA
Get assistance in managing client database including cleaning up data, enriching records, and building prospect list

TARGET UNDERSERVED MARKETS
Outsourcing sales helps you identify untapped opportunities and develop new business strategies to help increase revenue

FOCUS ON SALES
Keep your internal sales team focused on developing your business and winning new clients to maximise profit

INCREASE CAPACITY QUICKLY
Resolve capacity issues and delegate tasks to a dedicated offshore team that has the expertise needed

SAVE ENORMOUS TIME
Free-up your time to spend on the key areas and day-to-day running of your business

LOWER COSTS
Save around 70 to 80 per cent in direct salary costs for a comparable skill set

CASE STUDY

Hiring an outsourced sales team is not necessarily about saving cost but more about fueling business growth.

This video focuses on the benefits of building an offshore sales team. This is an outsourcing case study where an optiBPO client had poor engagement on smaller customers which represents 50% of their revenue and was looking to reconnect with that market with the help of an offshore team.

SALES FAQs

Find answers to frequently asked questions about outsourcing sales team:

Outsourcing sales involves partnering with a BPO provider to recruit experienced salespeople working dedicated to you on a full time basis. The Philippines is among the top locations for outsourcing. Companies like optiBPO helps businesses like yours to plan, build, and manage dedicated sales resources in the Philippines.

An outsourced sales solution is a great way to enhance your existing sales team, boost sales, and accelerate revenue and growth. Business owners who are ready to grow their business are leveraging the services of offshore teams, allowing their salespeople onshore to focus on high-end activities such as proposal-making and closing deals.

Sales roles are among the common areas being outsourced. While there are many positive reasons to outsourcing sales roles, the most common ones include:

  • Increased flexibility and scalability
  • Leverage outside expertise
  • Improved sales focus
  • Target new and underserved markets
  • Optimise data for better sales results
  • More rapid sales growth
  • Low overhead costs

The short answer is: Yes. An outsourced sales team works just like an extension of your in-house team. A critical part of offshore success is having the right onshore support to manage the team. Your onshore team needs to be supportive of your offshore strategy and ensure that members feel like they are part of a cohesive team. The key to this hybrid approach is to utilise both in-house and outsourced staff to maximise capacity and efficiency.

At optiBPO, we help clients plan, build and manage dedicated resources in the Philippines that are an extension of your onshore team and not a separate part. To start outsourcing, all you need is a job description and our team will help you employ fully dedicated and qualified staff that fits your requirement. View a sample customer service job description.

OUTSOURCING RESOURCES

Benefit from a range of useful resources about BPO in the Philippines:

LET’S CHAT

Considering offshoring or need business solutions? Book a chat with us for expert advice and tailored strategies!

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BROCHURE

Download our latest brochure and discover how offshoring can help improve your business and save you operational costs up to 70%

BUILD YOUR OFFSHORE TEAM TODAY!

optiBPO will help you set-up, ensure your business is BPO ready, and provide support to your
offshore team to ensure they can be effective contributors from day one

We optimize your business by planning, building, and managing dedicated offshore teams in the Philippines, tailored to meet your specific needs.

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