You can choose the level of transition support depending on your requirements, capability, and bandwidth. We manage your outsourcing risk by starting small, clearly defining the scope, providing the concept, building the confidence, and then extending.
At each stage, there are reviews and checkpoints to ensure there are no disruptions to your operations. Our approach is as follows:
1. ASSESS
• Assessment
• Cost/Benefit
• Implementation plan
2. Build SOPs
• Processes
• Policies
• Work instruction
3. Recruit
• Job description
• Interviews
• Offers
4. Transition and Go live
• Setup systems
• Train resources
• Transition
5. Monitor and Extend
• Performance report
• Extend
STANDARD OPERATING PROCEDURES
Documenting procedure is important to get you BPO ready. optidocs is the easy way to rapidly and cost-effectively build Standard Operating Procedures (SOPs) for your business. optidocs does it in 4 easy steps.
3. BUILD
Using your recordings, the optidocs documentation team will build out, and validate your standard operating procedures. For most process areas, this is typically done in days and includes detailed worksteps, process notes, and screen shots.
2. CAPTURE & RECORD
optidocs provide automated tools that capture end-user desktop screens, workflow and voice as they complete their tasks.
4. FINALISE
Once reviewed, and feedback incorporated, the standard operating procedures will be finalised, and provided to you.