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Our approach

We manage your outsourcing risk by starting small, clearly defining the
scope, providing the concept, building the confidence, and then extending

OUR APPROACH

You can choose the level of transition support depending on your requirements, capability, and bandwidth. We manage your outsourcing risk by starting small, clearly defining the scope, providing the concept, building the confidence, and then extending.

At each stage, there are reviews and checkpoints to ensure there are no disruptions to your operations. Our approach is as follows:

• Assessment
• Cost/Benefit
• Implementation plan

•  Processes
•  Policies
•  Work instruction

•  Job description
•  Interviews
•  Offers

•  Setup systems
•  Train resources
•  Transition

•  Performance report
•  Extend

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STANDARD OPERATING PROCEDURES

Documenting procedure is important to get you BPO ready. optidocs is the easy way to rapidly and cost-effectively build Standard Operating Procedures (SOPs) for your business. optidocs does it in 4 easy steps.

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1. SCOPE
Utilising global best practice frameworks, our business process experts will work with you to build the scope (taxonomy) for your standard operating procedures.

3. BUILD

Using your recordings, the optidocs documentation team will build out, and validate your standard operating procedures. For most process areas, this is typically done in days and includes detailed worksteps, process notes, and screen shots.

2. CAPTURE & RECORD

optidocs provide automated tools that capture end-user desktop screens, workflow and voice as they complete their tasks.

4. FINALISE

Once reviewed, and feedback incorporated, the standard operating procedures will be finalised, and provided to you.