Roles

OFFSHORING VALUE MAP

The optiBPO value map helps organisations think about their growth drivers, and where and how an offshore team can support them. Opportunities exist across the value map to rapidly build teams that save cost, drive growth, create success, and enable new services to be delivered that are not justified onshore.

Hover over the strategic drivers of Revenue, Service Delivery, Asset Efficiency or Manage Expectations to reveal how our clients are creating value with their offshore team. See below for example roles and standard job descriptions.

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[optiBPO] Offshoring Value Map

WHAT TO OFFSHORE

The following provides 8 ways that you can improve your business through offshoring.  Click on each strategy to understand a little bit more, as well as download example job descriptions for offshore roles.

Boost lead generation through additional research, data mining, and opportunity review.

Click on the titles to view standard job descriptions.

Lead Generation ➜

Transform sales processes onshore and push support tasks offshore, including CRM updates, follow up (email, calls) and meeting setting.

Click on the titles to view standard job descriptions.

Sales Support ➜
Business Development ➜
Product Development ➜

Sharpen digital marketing through content creation, social media management, building brand awareness, creating better customer experience, and strengthening brand loyalty.

Click on the titles to view standard job descriptions.

Graphic Designer ➜
Digital Marketing ➜
Marketing Admin ➜

Extend customer service through increased hours and greater bandwidth including the use of your customer service team to increase company sales, while still providing great support to your customers.

Click on the titles to view standard job descriptions.

Customer Service ➜
Order Processing ➜

Streamline Purchasing and Logistics through improved efficiency, and enhanced monitoring.

Click on the titles to view standard job descriptions.

Purchasing Officer ➜
Logistics Analyst ➜

Lower transactional costs and improve transactional processing, including Accounts Payable and Accounts Receivable.

Click on the titles to view standard job descriptions.

Accounts Payable ➜ 
Accounts Receivable ➜
HR Admin Support ➜
Contract Administration ➜

Gain additional business insights through enhanced Accounting & Finance (e.g. reporting, forecasting, cashflow).

Click on the titles to view standard job descriptions.

Accountant ➜

Improve technology operations through increased support hours, and greater bandwidth.

Click on the titles to view standard job descriptions.

Technical Support ➜
Software Developer ➜

[optiBPO] Offshoring Value Map