Why the Philippines

The Philippines has position itself as one of the top offshoring destinations
in the world and continues to outperform its neighbouring competitors.


The Philippines has made its name as a global leader in the BPO market. Some key facts & figures include:

  • 1st globally in terms of Business Process Outsourcing (BPO) size

  • 2nd in Knowledge Process Outsourcing (KPO)

  • 3rd largest English speaking country in the world

  • 10th fastest growing economy in the world

  • 93% English literacy rate

  • Projected employment figures estimated to be 2.5 million by 2020

  • Low labor and operating costs

  • The BPO industry contributes approximately 17% of the country’s GDP growth


With 400,000 university graduates every year, the Philippines boasts a young, social, and enterprising employment population. The top BPO employment by sector is as follows:

  • 65%

    Voice BPO
  • 20%

    Non-voice BPO & KPO
  • 8%

    IT Outsourcing
  • 4%


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  • 2%


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  • 1%


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  • Manila

    The capital of the Philippines with a population of 22 million
    Most densely populated city proper in the world
    Key BPO centres: Makati, Ortigas, Bonifacio City
    International airport

  • Angeles / Clark

    80km North of Manila with a population of > 2 million
    Clark Freeport Zone
    389 foreign companies
    65,000 BPO employees
    International airport

  • Cebu

    Cebu is 562km South of Manila
    5th most populated city in the nation
    The Philippines’ oldest city
    International airport

Outsourcing Destination