optiBPO has 8 ideas on how you can create business value through offshoring

Eight Offshoring Ideas

IDEA 4 OF 8 | EXTEND CUSTOMER SERVICE

Modern customer service requires a multi-channel approach, potentially with extended hours than what had historically been the case. Outsourcing customer service can allow you to do more with less – phone support, online chat support, email support, call recording and monitoring, upselling, cross-selling, welcome calls, and performance reports.

Outsourcing your customer service function can help increase your sales, while still providing great support to your customers. Contact us to know more or click on the link below to view a standard job description for outsourced customer service roles.

WHY OUTSOURCE YOUR CUSTOMER SERVICE

Many businesses around the globe choose to hire an outsourced customer service team to take
advantage of the benefits it offers for their business. Here are some of the reasons why:

24/7 SUPPORT COVERAGE
BPO customer service offers extended after-hours support on all channels to improve customer service response time

IMPROVE EFFICIENCY
Response to customer inquiries promptly, which increases customer satisfaction and improve an organisation’s efficiency

DRIVE BOTTOM-LINE PROFIT
Use your outsource team to follow-up on prospects and customers for upsell and cross-sell opportunities

INCREASE CAPACITY QUICKLY
Resolve capacity issues and delegate tasks to a dedicated offshore team that has the expertise needed

SAVE ENORMOUS TIME
Free-up your time to spend on the key areas and day-to-day running of your business

LOWER COSTS
Save around 70 to 80 per cent in direct salary costs for a comparable skill set

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