TECH SUPPORT
Troubleshoot hardware, software, and system issues and provide IT assistance to staff and customers
optiBPO has 8 ideas on how you can create business value through offshoring
Eight Offshoring Ideas
IT SUPPORT
OUTSOURCING IT SUPPORT AND HOW DOES IT WORK
Technology operations are a critical part of any business, but ongoing support and administration can be onerous. Outsourcing technical support can help provide a cost effective platform to help as your business grows.
Ready to take your business to the next level? Contact us to know more or click on the link below to view a standard job description for IT outsourcing roles.
IT SUPPORT & SOFTWARE DEVELOPMENT ROLES THAT CLIENTS ARE OFFSHORING
An offshore software development and IT specialist may perform a variety of tasks, such as:
DATA MANAGEMENT
Supervise company’s data and systems, and ensures this is done with the utmost security and confidentiality
WEB DEVELOPMENT
Develop and manage client website, and handle technical aspects including appearance, performance, and capacity
HELP DESK
Assist clients by identifying problems, researching answers, and guiding them through corrective steps
SYSTEM ADMIN
Manage the maintenance, configuration, and reliable operation of computer systems and servers for your company
FULL STACK DEVELOPMENT
Manage all aspects of software development project optimised for various use including mobile, website, and other platforms
NETWORK SUPPORT
Responsible for installing, configuring and maintaining computer networks for your business needs
SECURITY ANALYST
Protect your business from cyber attacks by creating policies, practices, and documents for security breaches
SYSTEM DEVELOPMENT
Create, test, deploy and manage software programs and systems for client and customer use
WHY OUTSOURCE YOUR SOFTWARE DEVELOPMENT & IT SUPPORT
Here are some of the benefits of outsourcing software development services and IT support to the Philippines:
INCREASE IT EXPERTISE
Outsourcing technical support allows you to leverage your in-house team to focus on the most crucial IT component of your business
ROUND-THE-CLOCK MONITORING
Boost your IT support by providing 24/7 monitoring to minimise downtime and handle issues quickly
IMPROVE BUSINESS FOCUS
IT outsourcing allows you to target broader business issues while entrusting your IT operations to experts
INCREASE CAPACITY QUICKLY
Resolve capacity issues and delegate tasks to a dedicated offshore team that has the expertise needed
SAVE ENORMOUS TIME
Free-up your time to spend on the key areas and day-to-day running of your business
LOWER COSTS
Save around 70 to 80 per cent in direct salary costs for a comparable skill set
IT SUPPORT FAQs
Find answers to frequently asked questions about IT outsourcing services:
What is IT outsourcing?
With IT outsourcing, you partner with a BPO provider to recruit experienced professionals to provide information technology services and solutions. Outsourcing IT services can include anything from desktop support and network engineering to application development, database management, and cloud computing. The Philippines is among the top locations for outsourcing. Companies like optiBPO helps businesses like yours to plan, build, and manage dedicated marketing resources in the Philippines.
What is outsourcing software development services?
Outsourcing software development is a process in which you partner with a BPO provider to provide software development services. Philippines software development outsourcing is a popular option for businesses that need to develop high-quality software solutions, often at a lower cost. Software outsourcing may include custom software development, software maintenance and support, software testing, and other related services.
When is software and IT outsourcing recommended?
IT and software development outsourcing are recommended when a company needs access to specialised technical skills that they do not have in-house, or if they need to scale up their operations quickly. By outsourcing, a company can access the necessary resources and expertise to work quickly and efficiently.
Businesses of all sizes outsource IT services for a variety of reasons, including cost savings, access to specialised expertise, improved IT performance, and there are many other ways your business can benefit from a global workforce.
How do you secure your data while outsourcing?
When outsourcing, it is important to ensure that your company data is protected from unauthorised access, modification, and disclosure. Data security is one of the important factors to consider when outsourcing and your outsourcing provider must have a risk management plan and strategies for addressing security risks.
How to start outsourcing IT support in the Philippines today?
At optiBPO, we help clients plan, build and manage dedicated resources in the Philippines that are an extension of your onshore team and not a separate part. To start outsourcing, all you need is a job description and our team will help you employ fully dedicated and qualified staff that fits your requirement. View a sample IT support job description.
BUILD YOUR OFFSHORE TEAM TODAY!
optiBPO will help you set-up, ensure your business is BPO ready, and provide support to your
offshore team to ensure they can be effective contributors from day one