AI Automation Lead
Why will you love working with this Client?
The client is a fire safety consultancy with in-house construction capabilities based in England, delivering pragmatic, proportionate fire safety solutions that protect lives and withstand scrutiny.
Location / Shift
Clark, Pampanga – UK Shift
Job Overview
We use Claude as our primary AI platform, alongside ChatGPT. In addition, we need someone to own our day-to-day AI rollout. You will be the person who gets these tools into people’s hands and builds the skills and prompts that make them useful. You will also train our teams to actually use them well.
This is a hands-on, people-facing role. We move fast. If you enjoy turning a half-formed idea from a colleague into a working Claude skill by the end of the day — and then teaching them how to use it — this is the job.
Key Responsibilities
- ●Roll out Claude and ChatGPT across the business — licences, projects, settings, best practices.
●Build Claude skills, custom GPTs,s and prompt libraries for every department — estimating, pre-construction, delivery, sales, marketing, finance, HR — wherever they will make the biggest difference.
●Build and manage agents (Claude Code, Claude in Chrome, Claude in Excel, Cowo,rk, and custom) that do real work for the business, not just answer questions.
●Connect Claude to our business systems through MCP — Salesforce, SimPRO, Microsoft 365, Fabric, and others — so agents can pull real data and take real actions.
●Sit with colleagues across the business to understand how they work, then turn that into skills, prompts, and agents they will actually use.
●Train people up — one-to-one, team sessions, short written guides, internal videos. Make AI feel easy, not scary.
●Keep our skill library tidy, versioned,d and documented.
●Champion AI internally — run drop-in sessions, share wins, answer questions.
●Feed improvements back to the IT Director so we can keep raising the bar.
Requirments
What You Need
- ●Real, hands-on experience with Claude, Chat, PT, or a comparable LLM — not just theory.
●Strong prompt writing and a good instinct for what AI is and isn’t good at.
●Clear, patient communicator — comfortable training everyone from a site manager to a director.
●Organised and self-directed. You will be managing a backlog of requests from across the business.
●Comfortable writing short documents, guides, and training material.
●Curious. You keep up with how AI is moving and bring ideas to the table.
Nice To Have
- ●Some coding ability (Python, JavaScript, SQL) — enough to build more ambitious skills and light integrations.
●Experience building or managing AI agents — Claude Code, Cowork, custom agents.
●Working knowledge of MCP (Model Context Protocol) — consuming existing MCP servers, or building custom ones to expose business systems to Claude.
●Experience delivering training or running workshops.
●Background in construction, manufacturing, or field service.
●Familiarity with Microsoft 365, Salesforce, or similar business systems.
Why join optiBPO?
optiBPO is an exciting workplace where smart, talented professionals will surround you. These professionals support clients across Australia, New Zealand, the US, Canada, and Europe.
Moreover, this is an excellent opportunity for anyone interested in serving as an AI Automation Lead. The job is within an international environment.
Perks & Benefits
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●In-house medical team and HMO coverage.
●A healthy workplace promotes collaboration and creativity.
●Clear growth strategies and learning opportunities to advance your career.
Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the AI Automation Lead role offers great career prospects at optiBPO.
