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OUTSOURCING & OFFSHORING BLOGS

Read the latest outsourcing blog today, including BPO blog trends, news, and updates from optiBPO

Turn your Customer Service Team into an Outbound Sales Force

27 February 2020

Many firms have begun leveraging their customer service team from being a “cost center” into a “profit center”, by building a level of sales skills within the team.

Clark: The Philippines’ Leading Offshoring Destination

16 December 2019

Due to the growing labour supply and the recent advancement of infrastructure, Clark is poised to become the next offshoring destination in the Philippines.

Provide 24 x 7 coverage through outsourcing - optiBPO

Provide 24×7 Coverage Through Outsourcing

11 November 2019

Today, many organisations are turning to outsourcing as a way to deliver more, due to the opportunity to not only reduce cost, but to extend business hours and leverage capability.

Addressing Remote Team Challenges and How to Overcome Them

Challenges of an Offshore Team and How to Overcome Them

8 October 2019

Managing a remote team can be challenging, but the rewards far outweigh any such challenge. Learn how to overcome these challenges.

The Importance of Building Standard Operating Procedures

3 September 2019

Standard operating procedures (SOPs) are powerful documents that help drive quality and consistency across your business processes.

How To Get The Most Out Of A Digital Marketing Specialist Offshore

25 July 2019

Learn how a digital marketing specialist offshore could help you build a strong presence online.

Four Essential Business Functions You Could Outsource

Four Essential Business Functions You Should Consider Outsourcing

30 May 2019

SMEs find that by embracing outsourcing, key business functions are being managed and delivered far more effectively and efficiently.

How to Manage Your Offshore Team

3 April 2019

Learn how to effectively manage offshore resources and maximise the efficiencies that an offshore team can offer.

Rapidly And Cost Effectively Build Standard Operating Procedures (SOPs) With optidocs

31 January 2019

SOPs are essential but often the last thing organisations have time to do. optidocs is the easy way to rapidly and cost effectively build SOPs.

What Offshore Model Suits You Best?

15 January 2019

To create success in outsourcing, it is critical to understand what offshore model will work best for you. Here are four main offshoring models to look at.

No, BPOs Are Not Created Equal – Increase Your Visibility

22 November 2018

With so many BPO providers available today, it could be difficult to know which partner suits you best. Take a look at some of the factors that can help you identify a high-performing BPO provider.

Why Offshoring In The Philippines Is A Smart Option

6 November 2018

The Philippines has positioned itself as one of the top offshoring destinations in the world. In 2017 Tholons report, the Philippines ranked 3rd in the Top 50 “Digital Nations” while Manila ranked 4th in the Top 100 “Super Cities”.