Outsourcing Administration: What You Need to Know

Outsourcing administration tasks is a great way for businesses to free up more of their resources to focus on their core activities, and in particular those that are revenue generating. By delegating certain administrative tasks to an offshore staff member, businesses can save time, money, and effort while opening up new growth opportunities. With the right outsourcing partner, your business can take advantage of its unique expertise and capabilities, streamline its processes to become more efficient, and gain access to cutting-edge technologies and innovative solutions.

By understanding how to effectively outsource administration, businesses can unlock their potential. Through this blog, we will explore the benefits of outsourcing admin, how to go about selecting a partner and aligning with them, and best practices for maintaining a successful relationship. This blog should serve as a guide for those looking to outsource admin work and maximise their business’s potential.

What is outsourced administration?

Outsourcing administration is a strategic practice that allows businesses to hire outsourced professionals to manage various day-to-day administrative tasks. By outsourcing these tasks, businesses can streamline their operations, allowing them to focus on core activities and achieve operational excellence.

Outsourcing in the Philippines has grown significantly over the last few years, with more and more multinational corporations taking advantage of the country’s highly skilled labour force and excellent infrastructure. With a business-friendly environment and a wide array of services, the Philippines is becoming a major player in the outsourcing industry.

To learn more, you can visit our website and discover responses to frequently asked questions or FAQs about outsourcing administrative services.

Benefits companies are seeing from outsourcing admin

Here are some of the top benefits companies are seeing from outsourcing administrative tasks:

  • Provide companies with round-the-clock admin support, making sure all tasks and operations are completed in a timely and efficient manner.
  • Gain access to a wide pool of highly qualified individuals with the requisite skills and knowledge to carry out the job.
  • Streamline workflow as an outsourced team can handle large and complex tasks.
  • Company data and information are handled securely and kept safe from unauthorised access.
  • Enjoy improved customer service and a better quality of work tailored to your company’s specific needs.
  • Easily scaled up or down depending on your organisation’s needs. This flexibility makes it easier for you to adapt to changing market conditions.
  • Frees up time for in-house staff to focus on core business activities, creating greater efficiency.

Outsourcing Administrative Support - Download Sample Job Description

Roles of an outsourced administrator

An outsourced admin specialist can be a great help to businesses, providing support and assistance with a variety of tasks. The roles of an outsourced admin can include:

  • Executive assistant
  • Virtual assistant
  • HR admin
  • Virtual receptionist
  • Contract admin
  • Scheduling coordinator
  • Data entry clerk

To know the specific function of these roles, check out this quick guide on admin roles that clients are offshoring.

Common concerns about outsourcing admin work

As with any type of change, there can be common concerns about outsourcing administration. Here are a few of the most common:

  • Salary issue and budget
  • Lack of training and support
  • Communication
  • Engaging with high-performing teams
  • Performance management
  • Quality of work
  • Inexperienced professionals
  • Onshore engagement and support for your BPO Philippines model 

If ignored, these challenges can affect the way you operate as a business and could directly impact the result of your partnership with a trusted BPO in the Philippines. Read our blog on the challenges of an offshore team and how to overcome them to learn the best solutions and strategies to address such issues.

Tips for maintaining quality administration through outsourcing

While outsourcing may be a cost-effective solution, it is also critical to ensure quality and facilitate effective outsourcing. Here are some tips for maintaining quality administration through outsourcing. 

  1. Establish clear goals and expectations

    The first step to succeeding with outsourcing is to set clear goals and expectations. This means defining what you want the service provider to accomplish, as well as establishing metrics for measuring success, or Key Performance Indicator (KPI), if necessary. Establishing clear goals and expectations at the outset sets the stage for success, ensuring that you and your outsourcing partner are on the same page from the very beginning.

  2. Choose the right outsourcing provider

    Choosing the right outsourcing provider can make or break your outsourcing process. Make sure to carefully evaluate potential partners to ensure that they have the skills and experience necessary to meet your organisation’s needs. Look for outsourcing providers that specialise in administration, as these providers will have the most experience in this area.

  3. Monitor the outsourcing process

    Once you have selected an outsourcing provider, it is important to monitor the outsourcing process regularly to ensure that it is meeting your expectations. This means setting up regular review processes and communicating with your service provider on a regular basis. This will help to ensure that the quality you expect from your outsourcing service provider is being achieved.

  4. Implement quality control measures

    It is also important to implement quality control measures when implementing an outsourcing strategy. This means creating processes to ensure that the work is being performed according to the established standards. Quality control measures should include things like ensuring that deadlines are being met and that all data is verified.

  5. Utilise technology

    Finally, technology can be a powerful tool for improving administration outsourcing. Look for tools and processes that you can automate, streamline, and optimise. Utilising technology can help ensure that your outsourcing provider is doing their job correctly and efficiently.

By following these tips, you can ensure that your organisation is successful in outsourcing administration. Putting in the effort upfront to choose the right partner and establish quality control measures will pay off in a smoother, more efficient outsourcing process.

Hire an outsourced admin service today!

Outsourced administration offers a strategic solution for businesses seeking to optimise their operations, improve efficiency, and reduce costs. By delegating administrative tasks to external providers, you can unlock a wealth of benefits, including enhanced productivity, cost savings, access to specialised expertise, and scalability. By carefully assessing your administrative needs, selecting the right BPO company in the Philippines, and defining clear service agreements, you can embark on a successful outsourced administration journey, taking your business to new heights of success.

If you are keen to look for an outsourcing partner, optiBPO is the right fit for you! We are one of the leading outsourcing companies in the Philippines, and we can help you recruit the best talents in their field. 

Contact us today to learn more about outsourcing admin roles and how to partner with the best offshoring company in the Philippines.


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optiBPO can help you plan, build, and manage a dedicated outsource team in the Philippines. Contact us today to discuss your requirements.