Regenerating Customer Account Management - optiBPO

Regenerating Customer Account Management

Many businesses around the globe are taking advantage of building an offshore customer account management team to drive profitable sales growth.

Building an Offshore Sales Team

Hiring an offshore sales team is not necessarily about saving cost, but more about fueling business growth. This video will provide you tips on how to make the most out of your sales team offshore.
Benefits of Outsourcing | optiBPO

Benefits of Outsourcing

Changes in the way we work in 2020 have affected all industries. Businesses have been forced to cut costs, restructure the business, and alter their operating models. Explore the benefits of outsourcing in times of uncertainty.
Turn your Customer Service Team into an Outbound Sales Force

Turn your Customer Service Team into an Outbound Sales Force

Many firms have begun leveraging their customer service team from being a “cost center” into a “profit center”, by building a level of sales skills within the team.
New Clark City - Featured Image

Clark: The Philippines’ leading offshoring destination

Due to the growing labour supply and the recent advancement of infrastructure, Clark is poised to become the next offshoring destination in the Philippines.
Provide 24 x 7 coverage through outsourcing - optiBPO

Provide 24×7 Coverage Through Outsourcing

Today, many organisations are turning to outsourcing as a way to deliver more, due to the opportunity to not only reduce cost, but to extend business hours and leverage capability.
Addressing Remote Team Challenges and How to Overcome Them

Challenges of an Offshore Team and How to Overcome Them

Managing a remote team can be challenging, but the rewards far outweigh any such challenge. Learn how to overcome these challenges.
The importance of building Standard Operating Procedures (SOP)

The Importance of Building Standard Operating Procedures

Standard operating procedures (SOPs) are powerful documents that help drive quality and consistency across your business processes.
Four Essential Business Functions You Could Outsource

Four Essential Business Functions You Should Consider Outsourcing

SMEs find that by embracing outsourcing, key business functions are being managed and delivered far more effectively and efficiently.