Posts

Turn your Customer Service Team into an Outbound Sales Force

Turn your Customer Service Team into an Outbound Sales Force

Many firms have begun leveraging their customer service team from being a “cost center” into a “profit center”, by building a level of sales skills within the team.
New Clark City - Featured Image

Clark: The Philippines leading offshoring destination

Due to the growing labour supply and the recent advancement of infrastructure, Clark is poised to become the next offshoring destination in the Philippines.
Provide 24 x 7 coverage through outsourcing - optiBPO

Provide 24×7 Coverage Through Outsourcing

Today, many organisations are turning to outsourcing as a way to deliver more, due to the opportunity to not only reduce cost, but to extend business hours and leverage capability.
Addressing Remote Team Challenges and How to Overcome Them

Challenges of an Offshore Team and How to Overcome Them

Managing a remote team can be challenging, but the rewards far outweigh any such challenge. Learn how to overcome these challenges.
The importance of building Standard Operating Procedures (SOP)

The Importance of Building Standard Operating Procedures

Standard operating procedures (SOPs) are powerful documents that help drive quality and consistency across your business processes.
Four Essential Business Functions You Could Outsource

Four Essential Business Functions You Should Consider Outsourcing

SMEs find that by embracing outsourcing, key business functions are being managed and delivered far more effectively and efficiently.
How to manage your offshore team - optiBPO

How to Manage Your Offshore Team

Learn how to effectively manage offshore resources and maximise the efficiencies that an offshore team can offer.
optiBPO - What Offshore Model Suits You Best

What Offshore Model Suits You Best?

To create success in outsourcing, it is critical to understand what offshore model will work best for you. Here are four main offshoring models to look at.
Why offshoring in the Philippines is a Smart Option

Why Offshoring In The Philippines Is A Smart Option

The Philippines has positioned itself as one of the top offshoring destinations in the world. In 2017 Tholons report, the Philippines ranked 3rd in the Top 50 “Digital Nations” while Manila ranked 4th in the Top 100 “Super Cities”.